{"id":2178,"date":"2025-11-18T17:25:04","date_gmt":"2025-11-18T16:25:04","guid":{"rendered":"https:\/\/www.satum.cz\/quality-management\/"},"modified":"2026-04-06T17:16:08","modified_gmt":"2026-04-06T15:16:08","slug":"quality-management-and-policy","status":"publish","type":"page","link":"https:\/\/www.satum.cz\/en\/quality-management-and-policy\/","title":{"rendered":"Quality Management and Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2178\" class=\"elementor elementor-2178 elementor-1048\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea295d hero spacing--hero e-flex e-con-boxed e-con e-parent\" data-id=\"5ea295d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecc88f5 e-con-full e-flex e-con e-child\" data-id=\"ecc88f5\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-39f4fda e-con-full e-flex e-con e-child\" data-id=\"39f4fda\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5c413c5 e-con-full e-flex e-con e-child\" data-id=\"5c413c5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4329af elementor-widget elementor-widget-heading\" data-id=\"d4329af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality Management and Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3b467c spacing--single e-flex e-con-boxed e-con e-parent\" data-id=\"e3b467c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad6b7fa e-con-full satum_content e-flex e-con e-child\" data-id=\"ad6b7fa\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d402204 e-con-full e-flex e-con e-child\" data-id=\"d402204\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31e029b elementor-widget elementor-widget-text-editor\" data-id=\"31e029b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Quality Management<\/h2><p>SATUM CZECH s.r.o. has had an established and applied quality management system since 2004, currently in accordance with the ISO 9001:2015 standard for insurance broker intermediary activities.<\/p><p>It is systematically and transparently managed, emphasising process efficiency, consideration of risks and opportunities, knowledge of the organisation and its context, and fulfilling the needs of all interested parties.<\/p><p>We have established quality policies and objectives for the entire organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-006bfad spacing--single e-con-full e-flex e-con e-child\" data-id=\"006bfad\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3648a7 elementor-widget elementor-widget-text-editor\" data-id=\"f3648a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Certificates<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a26ab0 elementor-widget elementor-widget-image-gallery\" data-id=\"0a26ab0\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-2178 gallery-columns-4 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0a26ab0\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjMwMywidXJsIjoiaHR0cHM6XC9cL3d3dy5zYXR1bS5jelwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTFcLzE3NTM4NjA3NzZDZXJ0aWZpay10LTEtMS1zY2FsZWQucG5nIiwic2xpZGVzaG93IjoiMGEyNmFiMCJ9\" href='https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-scaled.png'><img fetchpriority=\"high\" decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-212x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-212x300.png 212w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-724x1024.png 724w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-768x1086.png 768w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-1086x1536.png 1086w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-1448x2048.png 1448w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860776Certifik-t-1-1-scaled.png 1810w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0a26ab0\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjMwMCwidXJsIjoiaHR0cHM6XC9cL3d3dy5zYXR1bS5jelwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTFcLzE3NTM4NjA3NzdDZXJ0aWZpay10LTEtMi1zY2FsZWQucG5nIiwic2xpZGVzaG93IjoiMGEyNmFiMCJ9\" href='https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-scaled.png'><img decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-212x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-212x300.png 212w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-724x1024.png 724w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-768x1086.png 768w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-1086x1536.png 1086w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-1448x2048.png 1448w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860777Certifik-t-1-2-scaled.png 1810w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0a26ab0\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjI5NywidXJsIjoiaHR0cHM6XC9cL3d3dy5zYXR1bS5jelwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTFcLzE3NTM4NjA3NzhDZXJ0aWZpay10LTItMS1zY2FsZWQuanBnIiwic2xpZGVzaG93IjoiMGEyNmFiMCJ9\" href='https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-scaled.jpg'><img decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-212x300.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-212x300.jpg 212w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-724x1024.jpg 724w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-768x1086.jpg 768w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-1086x1536.jpg 1086w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-1448x2048.jpg 1448w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860778Certifik-t-2-1-scaled.jpg 1810w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"0a26ab0\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjI5NCwidXJsIjoiaHR0cHM6XC9cL3d3dy5zYXR1bS5jelwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNVwvMTFcLzE3NTM4NjA3NzlDZXJ0aWZpay10LTItMi1zY2FsZWQuanBnIiwic2xpZGVzaG93IjoiMGEyNmFiMCJ9\" href='https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-scaled.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-212x300.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-212x300.jpg 212w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-724x1024.jpg 724w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-768x1086.jpg 768w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-1086x1536.jpg 1086w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-1448x2048.jpg 1448w, https:\/\/www.satum.cz\/wp-content\/uploads\/2025\/11\/1753860779Certifik-t-2-2-scaled.jpg 1810w\" sizes=\"(max-width: 212px) 100vw, 212px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0aad72 spacing--single e-flex e-con-boxed e-con e-parent\" data-id=\"c0aad72\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8318b97 e-con-full satum_content e-flex e-con e-child\" data-id=\"8318b97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9370d5 elementor-widget elementor-widget-text-editor\" data-id=\"b9370d5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Quality Policy<\/h2><p>SATUM CZECH s.r.o. is a modern, prosperous organisation with a firm position in the insurance market. In accordance with the requirements of \u010cSN EN ISO 9001:2015 and the quality policy, we primarily strive to satisfy customer interests and achieve their satisfaction with the quality of delivered services in insurance broker and insurance agent intermediary activities.<\/p><p>The quality policy is established by the top management of the company as a necessary part of the strategic development plan of the entire company. Top management of the company is fully aware of the responsibility for the existence and further development of the company, which depends on fulfilling the requirements and expectations of customers and other interested parties.<\/p><h3>Quality policy declared by company management<\/h3><ul><li>Continuously maintain, improve and develop the quality management system in accordance with the requirements of \u010cSN EN ISO 9001:2015;<\/li><li>consider all possible risks and opportunities to meet current and future customer requirements and increase their satisfaction;<\/li><li>build long-term business partnerships with customers based on mutually beneficial cooperation with the aim of providing the best possible service quality and continuously meeting growing customer demands;<\/li><li>create long-term and mutually beneficial business partnerships with suppliers;<\/li><li>ensure the economic interests and objectives of the company owner, maintain the financial stability of the company;<\/li><li>maintain and develop the company\u2019s position and competitiveness in the insurance market;<\/li><li>create a favourable and motivating working environment for employees, support creativity and entrepreneurship;<\/li><li>continuously educate employees through internal and external training in accordance with the company\u2019s strategy and develop employees\u2019 professional growth;<\/li><li>develop open dialogue with employees, suppliers, customers, public administration and other interested parties by accepting and responding to their suggestions;<\/li><li>monitor legal regulations and statutory norms, create conditions for their compliance and strongly insist on their observance;<\/li><li>ensure modern functioning infrastructure, create a pleasant working environment and improve company culture;<\/li><li>participate in sponsoring and supporting publicly beneficial activities \u2013 a socially responsible company.<\/li><\/ul><h3>From employees we expect<\/h3><ul><li>Active approach in seeking and submitting suggestions that will lead to continuous improvement of processes and other activities in the company;<\/li><li>knowledge of the quality management system documentation, consistent and accurate adherence to established procedures and documentation;<\/li><li>understanding of the Quality Policy and participation in its implementation and fulfilment of quality objectives;<\/li><li>continuously maintain, improve and develop the quality management system in accordance with the requirements of \u010cSN EN ISO 9001:2015 and thereby customer satisfaction;<\/li><li>identification with the strategic intentions of the company, ensuring the company\u2019s good reputation through their behaviour, dealings and delivering quality work;<\/li><li>adherence to the insurance broker\u2019s code of ethics and maintaining trade secrets and confidential information;<\/li><li>compliance with legal and internal regulations;<\/li><li>continuous maintenance and enhancement of professional knowledge.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SATUM CZECH s.r.o. has received a quality management system certificate in accordance with the ISO 9001:2015 standard for insurance broker intermediary activities. Information about the insurance intermediary The company is managed systematically and transparently, with emphasis on process efficiency, consideration of risks and opportunities, knowledge of the organisation and its context, and fulfilling the needs [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":38,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2178","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/pages\/2178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/comments?post=2178"}],"version-history":[{"count":14,"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/pages\/2178\/revisions"}],"predecessor-version":[{"id":6630,"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/pages\/2178\/revisions\/6630"}],"wp:attachment":[{"href":"https:\/\/www.satum.cz\/en\/wp-json\/wp\/v2\/media?parent=2178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}